Privacy Policy

Below are our terms of using the site. We are both human and reasonable so if you have any questions please do just drop us a line.

Terms and conditions of use

These terms of use (together with all documents referred to in these terms) (collectively referred to as the “Agreement”) tell you the terms and conditions on which you may use and access the SteadyGo web site.

About us

www.steadygo.digital (the “SteadyGo website”) is a web site operated by SteadyGo Limited which is registered in the UK (referred to in this Agreement as “SteadyGo”, “we”, “us” or “our”).

Accessing the website

Access to the SteadyGo web site is permitted on a temporary basis and we reserve the right to withdraw or amend the service without notice (see below).

We have the right to disable your access to the SteadyGo web site at any time if, in our opinion, you have failed to comply with any of the provisions of this Agreement.

Restrictions on use

All copyright, database rights and other intellectual property rights in the SteadyGo web site and all material published on it are owned by, or are licensed to, SteadyGo Limited. All such rights are expressly reserved.

You may share any content owned by us so long as you acknowledge SteadyGo as the owners.

Changes to the SteadyGo web site

Generally we update the SteadyGo web site on a regular basis and may change the content at any time. If the need arises, we reserve the right to suspend the SteadyGo web site or close it indefinitely.

Information about you and your visits to the SteadyGo web site

We process information about you in accordance with our privacy policy. Please review the terms of our Privacy policy to check that you are happy for us to use your information in accordance with its terms. You are responsible for ensuring that all information provided by you to us is accurate.

Linking to the SteadyGo web site

You may link to the SteadyGo web site, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it or suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on the SteadyGo web site other than to the extent permitted by this Agreement, or wish to contact us about any material on the web site, please address your request to [email protected]

Links from the SteadyGo web site

The SteadyGo web site may from time to time contain links to various web sites and other resources provided by third parties. These links are provided for your information only. We have no control over the contents of those web sites and resources and accept no responsibility for them or for any loss or damage that may be suffered as a consequence of your use of or reliance on them.

Our liability

Nothing in this Agreement shall exclude or limit our liability for: (a) death or personal injury arising through negligence; (b) fraudulent misrepresentation; (c) breach of implied terms relating to title and quiet enjoyment under Section 12 of the Sale of Goods Act 1979 and Section 2 of the Sale and Supply of Goods Act 1982; or (d) any other liability which may not lawfully be excluded or limited by us.

Commentary and other materials posted on the SteadyGo web site are only general remarks or comments and are not intended to be relied upon by you.

Except where stated otherwise in this Agreement, we exclude all liability and responsibility arising from any reliance placed on third party content on the SteadyGo web site by you or anyone who may be informed of any of its contents.

Whilst we have taken every care in the preparation of the content of the SteadyGo web site, we cannot guarantee uninterrupted and totally reliable access to it. We cannot therefore guarantee that the information will always be completely up to date and free of mistakes or errors. Except where stated otherwise in this Agreement: (i) we disclaim all warranties, terms, conditions and representations, express or implied, as to the accuracy of the information contained in any material on the SteadyGo web site and accept no responsibility for any loss or damage arising out of problems with access; and (ii) we shall not be liable for any loss of production, loss of profits, business data, operation time, goodwill contracts, revenue or anticipated savings arising out of or in connection with this Agreement or any indirect or consequential loss, damage, cost or expense of any kind whatever and howsoever caused.

We do not warrant or guarantee that material downloaded and/or accessed via or from the SteadyGo web site will be free of viruses or other similar contaminants and you should operate the most up-to-date virus protection software at all times. Except where stated otherwise in this Agreement, we do not accept responsibility for any loss, damages or costs suffered or incurred by you arising from viruses or contaminants contracted by you or your machine from accessing or using the SteadyGo web site.

Jurisdiction and applicable law

The English Courts will have exclusive jurisdiction over any claim arising from or related to the SteadyGo web site. English Law will apply to the construction and interpretation of this Agreement.

SteadyGo Privacy Policy

Following below is the formal privacy statement, which gets quite long and unwieldy when the law becomes involved. We like to think we are reasonable people and good internet citizens, so if you have any concerns or issues around privacy, please get in touch and let’s discuss them.

Our commitment to privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online privacy practices and the choices you can make about the way your information is collected and used.

Notifications of changes

If we decide to change our privacy policy, we will post those changes to the SteadyGo web site (www.SteadyGo.digital), so users of the site are always aware of what information we collect, how we use it and under what circumstances, if any, we will disclose it. If at any point we decide to use PII in a manner different from that stated at the time it was collected, we will notify registered users by e-mail. Registered users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Your Concerns

Still awake? If you have any concerns or queries about material which appears on the SteadyGo web site please contact [email protected]

Privacy Policy

  1. Introduction

1.1        We are committed to safeguarding the privacy of SteadyGo Ltd clients, suppliers, website visitors and service users.

1.2       This policy applies where we are acting as a data controller with respect to the personal data of SteadyGo Ltd clients, customers, suppliers, website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3       We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of SteadyGo Ltd’s website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4       Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify the way in which you want SteadyGo Ltd to communicate with you. Whether it is by direct mail, email, by phone or by fax to tell you about our latest product offerings and other promotional marketing activities. All personally identifiable data is stored securely, encrypted and not passed on. You can access the privacy controls via submitting a request to [email protected] or the contact form at https://www.steadygo.digital/get-in-touch/.

1.5       In this policy, “we”, “us” and “our” refer to SteadyGo Ltd, Data Protection Officer, and employees. For more information about us, see Section 13.

  1. Credit

2.1       This document was created using a template from SEQ Legal (https://seqlegal.com).

  1. How we use your personal data

3.1       In this Section 3 we have set out:

(a)       the general categories of personal data that we may process;

(b)       in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)       the purposes for which we may process personal data; and

(d)       the legal bases of the processing.

3.2       We may process data about customer or supplier use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website, services and marketing. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

3.3       We may process customer or supplier’s account data (“account data“). The customer or supplier account data may include your name, telephone number and email address. The source of the account data is the customer or supplier nominated to represent the account on behalf of their employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases, and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.4       We may process customer or supplier information included in personal profiles on our website (“profile data“). The profile data may include customer or supplier’s name, address, telephone number, email address, and employment details. The profile data may be processed for the purposes of enabling and monitoring customer or supplier use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.5       We may process customer or supplier’s personal data that are provided in the course of the use of our services (“service data“). The service data may include support tickets, images and emails. The source of the service data is the customer or supplier. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.6       We may process information that customers or suppliers post for publication on our website or through our services (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.7       We may process information contained in any enquiry customers or suppliers submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is processing is taking steps, at your request, to enter into a contract and provide services.

3.8       We may process information relating to our customer relationships, including customer contact information (“customer relationship data“). The customer relationship data may include the customer’s name, employer, job title or role, contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is the customer, supplier or their employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.

3.9       We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is legitimate interests, namely the proper management of our customer relationships and fulfilment of orders.

3.10     We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is SteadyGo Ltd’s legitimate interests, namely the proper administration of our website and business and communications with users.

3.11      We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with customers or suppliers and record-keeping. The legal basis for this processing is SteadyGo Ltd’s legitimate interests, namely the proper administration of our website and business and communications with users.

3.12     We may process any customer or supplier personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.13     We may process any customer or supplier personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

3.14     In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any customer or supplier personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.15     Please do not supply any other person’s personal data to us, unless we prompt you to do so.

  1. Providing your personal data to others

4.1       We may disclose customer or supplier personal data within our organisation insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. Information about our company can be found at https://www.steadygo.digital/

4.2      We may disclose customer or supplier personal data to our insurers and/or professional advisers. insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.3       We may disclose customer relationship data to our suppliers or subcontractors insofar as reasonably necessary for taking steps, at your request, to enter into a contract and provide services.

4.4      Financial transactions relating to our website and services are handled by our FSCS regulated payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing customer or supplier payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://www.co-operativebank.co.uk/global/privacy-and-cookies.

4.5      In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose customer or supplier personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

 

 

  1. International transfers of your personal data

5.1       In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

5.2       We have our office and facilities in the United Kingdom. The European Commission has made an “adequacy decision” with respect to the data protection laws of the European Economic Area (EEA). Transfers to and outside the UK will be protected by appropriate safeguards, namely the use of GDPR (General Data Protection Regulation) approved by the European Commission, a copy of which can be obtained from Jonathan Sedman ([email protected]).

5.3       The hosting facilities for our website are situated in The United Kingdom. The European Commission has made an “adequacy decision” with respect to the GDPR (General Data Protection Regulation) and data protection laws of the European Economic area (EEA). Transfers to and outside the UK will be protected by appropriate safeguards, namely the use of GDPR (General Data Protection Regulation) and standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from Jonathan Sedman ([email protected]).

5.4      Suppliers or subcontractors providing services for or on behalf of SteadyGo Limited are situated in the UK, US or EU. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to and outside the UK will be protected by appropriate safeguards, namely the use of GDPR (General Data Protection Regulation) and standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from Jonathan Sedman ([email protected]).

5.5       You acknowledge that customer or supplier data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

  1. Retaining and deleting personal data

6.1       This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2      Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3       We will retain your personal data as follows:

(a)       first name, surname, email address, address, phone number, job title, employer, employer information, post code will be retained for a minimum period of 1 year following 1st Jan 2019, and for a maximum period of 7 years following 1st Jan 2019.

6.4      In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a)       the period of retention of service data, customer relationship data will be determined based on our need to use the data for accounting and regulatory purposes and to provide services to our clients.

6.5      Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  1. Amendments

7.1       We may update this policy from time to time by publishing a new version on our website.

7.2       You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3       We will notify you of updates, amendments or changes to this policy by email.

  1. Your rights

8.1       In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2       Your principal rights under data protection law are:

(a)       the right to access;

(b)       the right to rectification;

(c)       the right to erasure;

(d)       the right to restrict processing;

(e)       the right to object to processing;

(f)       the right to data portability;

(g)       the right to complain to a supervisory authority; and

(h)      the right to withdraw consent.

8.3       You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access client, customer or supplier personal data, defined in section 6.3 (a) by emailing Jonathan Sedman – [email protected]

8.4      You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

8.5       In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the client, customer or supplier personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.

8.6      In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful, but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

8.7       You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.

8.8       You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

8.9      You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

8.10     To the extent that the legal basis for our processing of your personal data is:

(a)       consent; or

(b)       that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

8.11      If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8.12     To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

8.13     You may exercise any of your rights in relation to your personal data by written notice to us via email or direct mail, in addition to the other methods specified in this Section 8.

  1. About cookies

9.1       A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2      Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3       Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

  1. Cookies that we use

10.1     We use cookies for the following purposes:

(a)       authentication – we use cookies to identify you when you visit our website and as you navigate our website, please see cookie information in section 11, 11.1 to 11.5

(b)       status – we use cookies to help us to determine if you are logged into our website, please see cookie information in section 11, 11.1 to 11.5

(c)       personalisation – we use cookies to store information about your preferences and to personalise the website for you, please see cookie information in section 11, 11.1 to 11.5

(d)       security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally please see cookie information in section 11, 11.1 to 11.5;

(e)       advertising – we use cookies to help us to display advertisements that will be relevant to you, please see cookie information in section 11, 11.1 to 11.5;

(f)       analysis – we use cookies to help us to analyse the use and performance of our website and services, please see cookie information in section 11, 11.1 to 11.5; and

(g)       cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally, please see cookie information in section 11, 11.1 to 11.5.

  1. Cookies used by our service providers

11.1      Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

11.2      We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are:

Google Analyticsga
gid
gat
ga_user_id
Google Maps1P_JAR

CONSENT

SIDCC

SID

SAPISID

APISID

SSID

HSID

NID

DoubleClick (Third Party)IDE
DSID

11.3      We publish Google AdSense advertisements on our website. (Tag manager/PPC) To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that you see on other websites to reflect your interests (but we do not publish interest-based advertisements on our website).

You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996.

11.4     We use Linkedin to attribute Linkedin contacts on our website. This service uses cookies for identifying users from Linkedin. You can view the privacy policy of this service provider at https://www.linkedin.com/legal/privacy-policy.[ The relevant cookies are:

Linkedinlidc

UserMatchHistory

lang

bcookie

11.5      We use Hotjar to optimize our website for users. This service uses cookies for tracking what users view on the website. You can view the privacy policy of this service provider at https://www.hotjar.com/legal/policies/privacy. The relevant cookies are:

Hotjar_hjIncludedInSample

11.6     We use Vimeo to provide video streaming services. This service uses cookies for API access. You can view the privacy policy of this service provider at  https://vimeo.com/privacy The relevant cookies are:

Hotjarvuid
  1. Managing cookies

12.1      Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)       https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)       https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)       http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)       https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)       https://support.apple.com/kb/PH21411 (Safari); and

(f)       https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

12.2     Blocking all cookies will have a negative impact upon the usability of many websites.

12.3     If you block cookies, you will not be able to use all the features on our website.

  1. Our details

13.1      This website is owned and operated by SteadyGo Ltd.

13.2     We are registered in England and Wales under registration number 8094973,  and our registered office is at Cavendish House, St. Andrews Court, Leeds, LS3 1JY.

13.3     Our principal place of business is at The Mending Rooms, Sunny Bank Mills, Leeds, LS28 5UJ.

13.4     You can contact us:

(a)       by post, to the postal address given above;

(b)       using our website contact form, URL https://www.steadygo.digital/get-in-touch/

(c)       by telephone, on the contact number published on our website from time to time; 0113 320 1302

or

(d)       by email, using the email address published on our website from time to time.

  1. Data protection officer

14.1   Our data protection officer’s contact details are:

Name: Jonny Sedman

Email: [email protected]