Support

We'll keep your Umbraco platform optimised and secure

Every website, even newly launched ones need ongoing maintenance and fine-tuning. 

 

Not only do we keep Umbraco CMS platforms up to date and secure on a regular basis to prevent vulnerabilities, we'll also be waiting in the wings ready to investigate, resolve and fix any technical issues that arise. 

 

For clients that need it, we offer an enhanced service to pro-actively optimise sites using SEO best practices, teamed with user experience insights and channel performance, giving you even better value for your marketing spend.


It’s all convenient too. Our project management tools make sure you can raise support requests from anywhere, anytime and we’ll keep you in touch with our progress at every stage of development. 

Looking for a new agency?

Feel like the service you’re getting right now is falling short? Or just looking for a new agency to help boost performance? Our team can help.

 

We’ve migrated and adopted lots of Umbraco websites from other agencies and as a result, we offer a great choice of flexible support and hosting packages.

 

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The benefits of a Service Level Agreement (SLA)

Our retainer based packages are a great alternative to our standard project pricing structure, meaning you don't need to raise extra PO's when further development work is needed.   

 

Priority slots 

We offer preferential access to our team for support requests so we can deal with priority issues quickly and effectively.

 

Discounted rate

With an SLA in place you be making an hourly cost saving of over 30% compared to paying for support as and when it is needed.

 

Guaranteed response and restoration time

 

Our clients benefit from an agreed turnaround time for restoring priority technical issues. As we're Umbraco Gold partners, we also get fast tracked access to the highest levels of support from Umbraco HQ. 

What we can offer

Security patches 

Bug fixing 

Uptime monitoring 

Umbraco upgrades 

Performance optimisations 

Content management support

Umbraco Gold Partner

 

As a Gold Partner agency, we’re at the top of our game in Umbraco development. We have direct access to the Umbraco HQ team, which gives our clients complete reassurance that all our websites are designed, built and supported using nothing but the best-practices.

 

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Get in touch 

 

If you're interested in a reliable Umbraco support agency, we'd love to have a chat.

 

Get in touch